What is your return policy?

Provident accepts returns on all products within 5 business days of delivery, subject to the following return fees:

  • Bullion products - 10% of purchase price;
  • Non-bullion products - 5% of the purchase price if paid via paid via credit card or PayPal; 0% if paid via other methods.

To be eligible for return, the product must remain in its original packaging and condition. Returns are typically completed within 1-3 business days. Shipping charges are non-refundable. Returns must be requested via telephone at 800-313-3315.

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