Ordering and Payment Policies

Photos of products are a representation of the item you will receive and may or may not be the actual item you will receive. Please use the photos as an indicator of the general quality of the item you will receive and review the product page for any additional details regarding the condition of the item.

All Prices are subject to change due to market changes.

We reserve the right to refuse an order if the quoted price of an item is incorrect due to typographical, technical, or system error.

We reserve the right to accept or reject any order.

Once an order is placed through ProvidentMetals.com, you have entered into a legally binding agreement. Once your order is confirmed with a confirmation number, you cannot cancel the confirmed order without being subject to our Cancellation Policy.

The following Payment Options are available

Payment TypeAmountDiscount? (what is this?)
Bank Wire Over $2,000 4% Cash Discount
Personal Check Orders $1-$20,000 4% Cash Discount
Cashier’s Checks Orders $1-$20,000 4% Cash Discount
Money Orders Orders $1-$20,000 4% Cash Discount
Bitcoin Orders $1-$20,000 3% Bitcoin Discount
PayPal Orders $1-$20,000 No
Credit Card Orders $1-$20,000 No

We may require proof of address and or photo ID. These additional measures are being taken to protect our customers from fraudulent activity and to allow Provident Metals to continue to offer the most competitive prices in the industry.

If you do not submit payment in full within 1 business day for bank wire payments or postmark your personal checks, cashier's checks or money orders within 1 business day, we may, at our discretion, cancel your order and implement the conditions of our Cancellation Policy. For bank wire orders, wiring instructions will be sent within 1 hour during regular business hours Monday through Friday, and by Monday morning if the order is placed over the weekend.

All personal, bill pay, or business checks are held a minimum of 5 business days. When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day you make your payment, and you will not receive your check back from your financial institution. Due to recent changes in privacy laws, banks cannot provide verification of funds, which has led to longer personal check processing times. Because of these changes, if there are insufficient funds in your account, we will not find out until the fifth business day. We therefore have to wait until the sixth business day to process orders paid by personal check. If this is unacceptable to you, please take advantage of electronic or bank wire payment options. Most banks offer bank wire processing through any branch location. See your local bank for further details on wiring procedures.

Bill pay is an accepted form of payment. You do not need an account number to do this. Your bank will simply issue a paper check, and it will be processed in the same manner as a personal check.

All orders paid via credit card, PayPal, postal money order, bank wire, or bitcoin are put into the processing queue immediately.

We offer a refund on non-bullion returned items up to 3 days from the day you received your items. Items are not returnable if they have been removed from original or shipped packaging. To return any items, you must have your original packing slip. All returns on credit card orders will be charged a 5% re-stocking fee. Shipping charges are non-refundable.

Bullion items are not returnable, but may be sold back to Provident at our current "bid" price or exchanged. View our Exchange Policy to learn more.

Lost packages will receive a refund no sooner than 30 days after the shipment date or be re-shipped at our discretion. If there is an issue with your order such as missing or damaged items, we need to be contacted within 5 business days of the receipt of your package. Please retain your packing slip as it contains necessary information for verification purposes.

Packages returned to us that remain unclaimed for 60 days from the date of purchase will be refunded 95% of the subtotal of the order.

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