Return & Cancellation Policy

Exchange Policy

Provident Metals wants you to be completely satisfied with your purchase. If you are not pleased with your purchase within 5 business days of delivery, we will exchange it so long as it remains in its original packaging and condition. To initiate an exchange, simply contact a Provident customer service representative by telephone at 800-313-3315, by email at help@providentmetals.com, or through our Live Chat feature.

Return Policy

Provident accepts returns on all products within 5 business days of delivery.

To be eligible for return, the product must remain in its original packaging and condition. Returns are typically completed within 1-3 business days. Shipping charges are non-refundable. Returns must be requested via telephone at 800-313-3315. All returns are subject to our Market Loss Policy.

Cancellation for Non-Payment

Payment for your order must be postmarked or wired within 2 business day of order confirmation by Provident. If payment is not timely received, then Provident may cancel your order, and you will be responsible for payment of any market loss fees incurred.

Selling To Provident

When selling to Provident, once your offer is confirmed, the price for your confirmed sale is locked in. You cannot cancel the confirmed sale. You must provide Provident with a tracking number for Your product shipment within 1 business day of sale confirmation. If the tracking number is not timely received, Provident may cancel your order, and you may be responsible for payment of any market loss fees incurred.

For more details, please read our Terms & Conditions, which control to the extent anything in this fact sheet differs.