Return & Cancellation Policy

Exchange Policy

Provident Metals wants you to be completely satisfied with your purchase. If for any reason you are not pleased with your purchase within 5 business days of delivery, we will exchange it so long as it remains in its original packaging and condition. Return shipping for numismatic products is free of charge to you. To initiate an exchange, simply call a Provident customer service representative at 800-313-3315.

Return Policy

Provident accepts returns on all products within 5 business days of delivery, subject to the following return fees:

  • Bullion products - 10% of purchase price;
  • Non-bullion products - 5% of the purchase price if paid via credit card or PayPal; 0% if paid via other methods.

To be eligible for return, the product must remain in its original packaging and condition. Returns are typically completed within 1-3 business days. Shipping charges are non-refundable. Returns must be requested via telephone at 800-313-3315.

All returns must be sent to:

PM
PO Box 795381
Dallas, TX 75379

Provident is not responsible nor liable for any missing packages sent to any other address including our physical address.

Cancellation for Non-Payment

Payment for your order must be postmarked or wired within 1 business day of order confirmation by Provident. If payment is not timely received, then Provident may cancel your order, and you will be responsible for payment of the following cancellation fee(s):

  • Bullion products - 10% of purchase price
  • Non-bullion products - No fee

Alternative payment terms must be approved by Provident.

Selling To Provident

When selling to Provident, once Your offer is confirmed, the price for your confirmed sale is locked in.  You cannot cancel the confirmed sale. You must provide Provident with a tracking number for Your product shipment within 1 business day of sale confirmation. If the tracking number is not timely received, Provident may cancel your order, and you may be responsible for payment of the following cancellation fee(s):

  • Bullion products - 10% of purchase price
  • Non-bullion products - No fee

Alternative sales terms must be approved by Provident.

Default; Rights and Remedies

If at any time you fail to comply with any term of the User Agreement, Provident may cancel any of your existing orders. If Provident cancels your order for any reason other than non-payment , your exclusive remedy and Provident’s entire liability, if any, for such cancelled order is (1) a refund of the amount that you paid less any cancellation fee incurred or (2) the return of the precious metal products you submitted to Provident. Additionally, Provident may apply any of your funds in its possession to pay any of your monetary obligations to Provident, may offset any monetary obligations that Provident has to you against any monetary obligations you have to Provident, and may suspend or terminate Your account. The suspension or the termination of Your account shall not affect Your obligations under this User Agreement.

You expressly authorize Provident to charge your credit card for all such amounts.

In addition, upon any failure by You to comply with Your obligations to Provident, Provident shall have all of the rights and the remedies available to Provident, whether at law, in equity, or otherwise, including without limitation, rights and remedies under this User Agreement. Without limiting or waiving any of such rights and/or remedies, Provident may turn Your account over to a collection agency or a lawyer for collection. No delay or failure on the part of Provident in exercising any right or any remedy shall operate as a waiver of such right or such remedy, and any partial exercise of any right or any remedy shall not preclude or constitute a waiver of further exercise of that right or that remedy, or the exercise of any other right or any other remedy.

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