How Will I Know If My Payment Was Received?
There is no way to know for sure when a payment will arrive. As soon as we know your payment has arrived, you will be informed via email. If you have not received this email and your order status is not listed as “Paid,” then we have not received your payment yet. Once your payment is processed, you will receive an email notification and your order status will move from “Pending” to “Paid.”
Bank wire transfers are deposited directly into our checking account. It usually takes half a business day to complete this process. When your payment is complete, you will receive an email notification and your order status will change to “Paid.” If more than four hours have passed since you initiated the wire transfer and you have not received an email confirmation of payment, please contact Provident Metals at 800-313-3315, chat with us live, or email us and our Billing Department will initiate an investigation.
Paper checks can take as many as seven to 10 days to reach us through the USPS. For those with payment tracking, if delivery is confirmed then your payment has arrived at our bank. However, delivery confirmation does not mean your payment has processed. You will receive an email notification from us when your payment is processed and your order will be listed as “Paid.”
Please keep in mind that paper check payments take roughly 24 business hours to process. All checks are mailed to our bank for deposit. Once all checks are deposited, each one is processed individually by our Billing Department. Within 24 hours of receipt and deposit of your check by our bank, your order will be marked “Paid” and you will receive an email confirmation. If 24 hours pass from the time of deposit and you have not received an email confirmation, please contact our support center via phone, email, or live chat so our Billing Department can launch an investigation.
Please also note that using online bill pay can be slower. Your bank must first withdraw the money from your account and then mail us a paper check. This makes it seem as though we have received and deposited your money, when in reality we have likely not received the paper check yet. Online bill pay payments will be processed within 24 hours of receipt and deposit by our bank. You will receive email notification of payment receipt and your order will be changed to “Paid” once your payment is processed. If your order remains listed as “Pending” and you have not received a confirmation email from us, your payment has not processed yet.
ACH payments process automatically once an account is confirmed. After ACH has been processed, orders are marked “Paid” and you will receive an email confirmation of receipt of payment.
Provident Metals will always send an order confirmation email upon completion of your order. If you did not receive this email, it may be in your Junk or Spam folder. We recommend checking those folders for any emails from Provident. If you find some, mark them “Not Junk” to ensure you receive future emails confirming receipt of payment. These emails are sent to you as assurance that your bank wire transfer or paper check was received. Remember, bank wire payments clear immediately after receipt. Paper checks can take three to five business days to clear and a confirmation email is sent only after that time. Most orders are prepared and shipped within one business day of a payment clearing.
You can always check your order status by logging in to your account. Navigate to the order in question and you will find the order status listed there. When the order status is listed as “Paid,” your payment has been received.